Costumers Checking

Think like a customer,

Feel like a customer,

See like a customer …

Our target is to provide high-quality service for our customers… To this end, we have Mystery Shoppers control and evaluate all in-store operations from services to sales, campaigns and practices. We carry out the evaluation process together.

Every visit is a case study… If you wish, we can also control and evaluate your rivals based on the same criteria specified by you. After benchmarking, we elaborate it according to Physical Condition / Service Status / Integrated Status of Stores and share with you.  

We work together for the improvement of the following fields:   Improving the quality of service and sales; Ensuring training and development of employees; Improving the store atmosphere and ensuring its development; and Improving the effectiveness and efficiency of all the applications agreed.

Benefits of the COSTUMERS CHECKING Research:

• Increasing customer satisfaction;
• Increasing employee performance;
• Improvement in customer importance given by the employees;
• Performance monitoring of rivals, benchmarking;
• Control of in-store applications and standards;
• Identification of training needs accurately;
• Quality of service and increase in turnover;
• Capturing details;
• Acceleration in reaching the organization targets;
• Evaluation of current store performance via  " Mystery Shoppers "
• Assistance in Detection- Identification- Handling; and  
• Monitoring the development of the organization…